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Business Process Management
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Process Mining: Discovering How Work Really Happens
Process mining uses the event logs your systems already record to show how work really runs, where it stalls and…
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Petri Nets and Workflow Modeling: An Introduction
A plain-language introduction to Petri nets and workflow nets: places, transitions, tokens, and the soundness check.
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How to Map a Business Process From Scratch
A plain, step-by-step way to map a business process from scratch, from scoping and interviews to swimlanes and BPMN.
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What to Look for in Business Process Management Software
A practical checklist for judging business process management software, from modeling and standards to integration, cost and piloting.
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Business Process Management: Concepts, Methods and Tools
A plain-language guide to business process management: concepts, lifecycle, methods, notation standards and tools.
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A Step-by-Step Approach to Business Process Improvement
A practical walk through the DMAIC cycle for business process improvement, from defining the problem to keeping the gains.
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BPMN Symbols and What They Mean
A plain guide to the main BPMN symbols: events, activities, gateways, flows, swimlanes and artifacts, and how to read a…
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Getting Started with BPMN Process Modeling
A practical beginner’s guide to BPMN process modeling: the core shapes, a step-by-step method and the mistakes to avoid.
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The BPM Lifecycle Phases Explained
A plain guide to the BPM lifecycle: the five phases, the KPIs to watch and why improvement is a loop.